Frequently Asked Questions

The scope of application of the Tool is the invoices of Small Customers of Low Voltage Electricity and the Home and Commercial Invoices of Final Customers of Natural Gas.

For the case of Electricity Customers, Small Customers are considered the Home Customers, as well as the Professional Customers with benefits not exceeding 25 kVA in installed capacity.

High professional low voltage services (the well-known C22 tariffs) are not considered small customers.

The Energy Regulatory Authority, emphasizing the service and protection of low-income consumers, incorporated into the tool and the discounts of the beneficiaries of the Social Housing Tariff (CTO), while in the context of general empowerment of consumers and the behavior of the information provided. are part of the total energy cost.

In the case of Natural Gas customers, Industrial invoices and Electrician invoices are not included.

The basic information on the comparison screen is as follows:

1. "Basic Charge": It is the charge (in €) that results from the energy charges of the published price lists (in € / kWh) and the fixed assets, before the imposition of any clauses and any discounts
2. "Rules": Possible adjustments to the "Basic Fee" applied to the invoice (such as System Boundary Price Adjustment clause, CO2 clause as well as the Early Withdrawal clause)
3. "Basic Discounts": Discounts that the consumer has chosen to incorporate into the comparison process, eg Consequence Discount
4. "Possible additional discounts": Discounts that the consumer has chosen not to include in the comparison process, eg Discount if there is a holiday home in the same Supplier)
5. "Adjustable Charges": They are common to all suppliers and are part of the total energy cost.
6. "Final Energy Charge": It is the result (in €) of the previous columns for each energy package that results as follows: (Basic Charges) + (Rules) - (Basic Discounts) + (Adjustable Charges), and is the classification criterion in comparison from the smallest to the largest.

Consumer bills (Electricity or Natural Gas) include the following sections:

1. Competitive arm or Supply charges: These are the charges relating to the Supplier's commercial activity, are usually proportional to consumption (€ / kWh) and usually include a fixed charge (eg per month or per year, etc.).
2. Adjustable leg or Adjustable Charges: This is the part of the bill that consumers pay for the transport and distribution of energy up to the point of their property (charges for the Greek Electricity and Natural Gas Transmission System and for Electricity Distribution Networks). Energy and Natural Gas) and in the case of electricity, in addition to the Public Utilities and the Special End of Gas Reduction Reduction.
3. Taxes and fees, which include:

• Special Consumption Tax (VAT) which the Supplier is obliged to collect together with the clearing accounts of the gas and to return it to the Greek State.
• Special fee (5.) Which applies to all fixed and proportional charges for Supply, Distribution, Transportation and VAT.
• VAT: All charges described above except the special fee are subject to VAT 6%.

4. Charges in favor of third parties in the case of electricity, where plus are collected:

• Charges in favor of ERT
• Municipal Fees, Municipal Tax and Real Estate Tax

The Price Comparison Tool is an application that compares the suppliers' invoices only in terms of the competitive and adjustable part (ie the net energy cost) and does not capture all the details of the consumption account.

In addition, the comparison is based on some basic assumptions (which apply horizontally to all published invoices of Suppliers for reasons of equal treatment).

The result of the actual pricing of suppliers through the issuance of accounts may vary, both in terms of the time periods involved and in terms of the incorporations and discounts or offers that may take place in each case.

All calculations in the tool are intended to give the consumer an approach to the charge or benefit (in the form of discounts) that may be present in energy products in a uniform manner among suppliers. However, the Price Comparison Tool works as a common place to collect, search and compare cost items, but it is not an application of absolute pricing and verification of the consumption account.

The consumer's relationship with his Supplier is the most important. All questions, clarifications and analyzes on the consumption account and the best way to meet your energy needs, start from this relationship and the supply contract between you.

The Price Comparison Tool does not replace or reflect the level of service and communication that a Supplier can offer you.

The Price Comparison Tool is based on the official price lists of the companies and does not take into account offers, such as gift vouchers, insurance programs, technical assistance or equipment maintenance, etc.

Benefits of this nature appear as "Additional Benefits" in the "Possible Additional Discounts" field. These benefits are not quantified in euros (€) and are described in text form.

It is important to select the "Information" tab in each energy product where you will see in detail its features, the days of fixed charges, the possible scales of energy charges, the historical data of charges, when it comes to natural gas products and more. details that the Supplier wishes to pay attention to.

Great care must be taken when incorporating discounts to make sure that a discount offered by a Supplier applies to your case.

For example, if a discount is offered to a customer who is also supplied with Electricity and Natural Gas, it may not be applicable in some areas of the country (eg Patras, Ioannina, etc.), which does not yet have access to Natural Gas.

In general, the Price Comparison Tool works as a common place to gather, search and compare, but it is not a tool for absolute pricing and account verification.

In the Tool, there are 7 Discount categories:

• CONSISTENCY FIXED: These are the discounts that are applied on the basic charge of fixed assets when the consumer is consistent in his payments.
• CONSISTENCY PROPORTIONAL: These are the discounts that apply to the basic Energy charge when the consumer is consistent in his payments.
• FIXED: These are the discounts that apply to the basic charge of fixed assets when the consumer meets certain specifications (eg he is a new customer, or he has a 2nd electricity or natural gas supply to the Supplier, etc.).
• PROPORTIONAL: These are discounts that apply to the basic energy charge when the consumer meets certain standards (eg is a new customer, or has a 2nd Electricity or Natural Gas supply to the Supplier, etc.).
• EXTRA FIXED: These are the discounts that are applied on the charge of fixed assets since the discounts of FIXED and CONSISTENCY FIXED have been applied first when the consumer meets certain specifications (eg he is a new customer, or has 2nd Electricity or Natural Gas supply to the Supplier etc).
• EXTRA PROPORTIONAL: These are the discounts that are applied on the charge of proportional since the discounts of PROPORTIONAL and CONSISTENCY PROPORTIONAL have been applied first when the consumer meets certain specifications (eg is a new customer, or has a 2nd Electricity or Natural Gas supply to the Supplier, etc.).
• ADDITIONAL DISCOUNTS: These are benefits that are offered, but cannot be quantified, such as gift vouchers, insurance programs, technical assistance or equipment maintenance, etc.

The discount categories that the consumer will choose in the following step

will be classified as "Basic Discounts", you will find them in the corresponding column of the Comparison Results and they will be taken into account for the calculation of the column "Final Energy Charge" and the final classification of the invoices.

You can choose any combination you want.

The other discounts offered by the Suppliers, but you have not selected them to be included in the "Basic" (eg in the above example The Proportional Discounts, the Fixed Discounts, the Additional Proportional and the Additional Fixed), are calculated normally and appear in the column " Possible Additional Discounts ", but are not taken into account in the calculation of the column" Final Energy charge "and in the final classification of invoices.

However, you can see them in detail and judge if they apply to your case and you could receive them in addition.

If you do not select any discount category, then all discounts will be considered as "Possible Additional Discounts" and will not be taken into account in the calculation of the "Final Energy charge" column and in the final classification of invoices.

Respectively, if you select all the categories of discounts, then all the discounts will be considered as "Basic Discounts" and will be taken into account in the calculation of the column "Final Energy Charge" and in the final ranking of the invoices.

"Additional Benefits" always appear in the "Possible Additional Discounts" column, because they are not quantified in €, but are descriptive (for example gift vouchers, insurance programs, technical assistance or equipment maintenance, etc.).

More information on how to calculate the Invoice Adjustment Settings in the Price Comparison Tool can be found in the main menu OPERATION-> Basic Acceptances -> Invoice Adjustment Clause Rules

The electricity bill consists of the following parts: the competitive part and the adjustable part. The charge entitled "Adjustment Limits" or "End / System Boundary Price Ratio", is a competitive charge, ie it is directly related to the trading and pricing policy of each Supplier and the management strategy of the risk of additional charges applied to the competitive part of in exchange for fluctuations in components that add up to the total cost of electricity supply charged to that Supplier. In other words, the "adjustment clause" is part of the Supply Charge and not part of the Regulated Charge, and it is up to each supplier to decide whether and in what way (in part or in full) the additional cost of these cost fluctuations will be transferred to the final consumer. energy that burdens him.

These charges, including this System Boundary Price clause, are part of each supplier's supply contract, and the applicable methodology for calculating these charges is set out in it.

Therefore, if the Supply Agreement between the consumer and the Customer provides for the imposition of the above Register, the latter is legal, in the context of the contractual relationship for the supply of electricity.

The Authority, in the context of its responsibilities for consumer protection and to ensure that they are informed on the basis of the principles of transparency, simplicity and clarity of the tariffs offered to Small Consumers, taking into account the intensifying competition in the energy market, proceeded with the issuance. of its Decision "Guidelines for Transparency and Verification of Debts in the Competitive Part of HT Invoices" (Government Gazette B 1364 / 14.04.2020) ", on the basis of which it proposed the standardization and simplification of the method of calculating adjustment clauses.

More information on how to calculate the Adjusting Invoices in the Price Comparison Tool can be found from the main menu OPERATION -> Basic Acceptances -> Invoice Adjustment Clause Rules

Through Electricity and Natural Gas bills, consumers are required to pay the costs due to all activities related to their electricity and gas supply, ie for the supply of electricity or natural gas (charge for supply / energy consumption). as well as for the regulated charges which include, among other things, the charges for the transfer and distribution of energy up to the point of their property (charges for the Greek Electricity and Natural Gas Transmission System and for the Electricity and Natural Gas Distribution Networks). The revenues from the usage charges of the Distribution Network and the Transfer System are collected by the respective supplier and attributed to the Network Administrator and respectively to the System Administrator, in order to be used for the proper operation, maintenance and expansion of the Network. Transmission System.

More information on how to set the Adjustable Charges in the Price Comparison Tool can be found from the main menu in REGULAR USES

There is a User Manual, in which you can see in detailed steps how a Search or Comparison of Energy Products is performed in the main menu under the PCT indicator.